Subject: Tech Support Candidate - Bhavana Arora Bhavana
From: Bhavana Arora Bhavana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:01:08 -0500

| | Tech Support Test

Name | Bhavana Arora Bhavana
E-mail | [email-masked]
Phone Number | (+91) 8707500858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vivo | Vba | |
Previous Employer 2 | Policybazaar.com | Associate | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my computer system.
Will check the internet connection is working properly or not.
Will check that problem is with my system only or for everyone..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker
Go to settings of the mobile and find the Bluetooth option
Touch and hold Bluetooth button  to turn on.
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More.
Refresh.
Tap the name of the Bluetooth device you want to pair with your mobile.

What according to you makes you a good candidate for customer service or technical support job? | I already worked in customer service department. I know the rules and the duty of this position. Am very dedicated to my work and always achieved my target on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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