Subject: Tech Support Candidate - Rajnikant Dixit
From: Rajnikant Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:54:53 -0500

Tech Support
Test

Name

Rajnikant
Dixit

E-mail

[email-masked]

Phone Number

(+91) 9311736801

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

NOida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cloudatix-biz india venture Pvt Ltd

Network Support
Engineer

Still Working

22800

Previous Employer 1

CMS it Solution

Desktop
Support

10 july 2017

15000

Previous Employer 2

ITS

Desktop Support

31
October

17000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If get
Web Site Issue first we check internet and tracert the Web site and ping and
take Nslookup and if internet service provider have own DNS then change with
Global DNS on router.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- open the Bluetooth of Both Device

2- check in mobile BT list if Speaker BT available

3- pair it

exit

What according to you makes you a good candidate
for customer service or technical support job?

first
need for Customer Service or Technical support Job good knowledge of related
Field and under stand issue the T-shoot.

On a scale of 1 - 5
please rate your fluency in spoken English

4