Subject: Tech Support Candidate - Diksha Rana
From: Diksha Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:42:13 -0500

| | Tech Support Test

Name | Diksha Rana
E-mail | [email-masked]
Phone Number | (001) 9711998779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Footprints | Center manager | NA | 35000
Previous Employer 1 | Exl | Sr. Executive | NA | 23000
Previous Employer 2 | Hcl | Sr. Executive | Na | 24000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi,

Kindly follow the following steps to open the site.

1.) The website you wish to access might not be up right now. ...
2.) Try another browser. Whatever browser you're using, try something else. ...
3.) Try the IP address. Remember that a domain name is just a friendly label. ...

4.) Alter your host file

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | communication skills, problem-solving skills, and passion for customer service. Agreeableness,Tendency to be friendly, approachable, and easy to get along with.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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