Subject: Tech Support Candidate - Aakash Singh
From: Aakash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:28:29 -0500

| | Tech Support Test

Name | Aakash Singh
E-mail | [email-masked]
Phone Number | (+91) 7503927532
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Wazirabad, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | UNO MINDA | sales Engineer | Sep 2015 | 18000
Previous Employer 2 | Airotech Cooling System Pvt | Sales Engineer | January 2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check my internet connection whether networks are proper or not, sooner I have to see the router or press reset the button for better signals. Even though facing a similar problem, I will check the Ethernet port connection and then I will open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, turn it on the Bluetooth speaker and simultaneously, make sure that mobile phone Bluetooth is on and sooner will get the device name on your mobile in Bluetooth setting then click on it to get connected. Once it gets connected you will get a beep sound.

What according to you makes you a good candidate for customer service or technical support job?

I believe for customer service or technical support job the candidate must listen to his/her complainant
attentively and he should be an informative and quick learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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