Subject: Tech Support Candidate - Saurav Singh
From: Saurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:27:37 -0500

| | Tech Support Test

Name | Saurav Singh
E-mail | [email-masked]
Phone Number | (091) 7024179949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, Sec-76
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Seven wonders promoters and Developer's | Sales Manager | May, 2020 | 24800
Previous Employer 1 | Nak cinematic | Logistics and Client coordinator | 2017 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open control pannel and then troubleshooting. Then after will check what's the problem or will click on troubleshoot and fix the problem.
Before doing all this I will check whether the system is connected to internet or not whether it's wifi or lan cable.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the speaker and make its configuration to bluetooth or click bluetooth button if available and the search the speaker device name on mobile and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Firstly I like to listen to anyone problem then come to any conclusions, apart from that I don't get offended if someone gets angry on me or speak harshly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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