Subject: Tech Support Candidate - Akshay kumar Akshay
From: Akshay kumar Akshay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:07:21 -0500

| | Tech Support Test

Name | Akshay kumar Akshay
E-mail | [email-masked]
Phone Number | (+91) 7830888053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram (Haryana)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exicom Tele-system Ltd. | Sr. Engineer | Currently working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First see the network connected to the computer.
2.If not connected, Check the ethernet cable/wi-fi.
3.If cable is connected then check the proxy setting.
4.If proxy setting is ok then restart the pc/laptop.
5.Network problem solved.
6.Error will removed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Press the on button of speaker.
2.Open Pc bluetooth.
3.Click on Add new device in pc.
4.Select the speaker.
5.Click connect option on pc.
6.Wait sometime.
7.Speaker connected.
7.Both devices connected with each other

What according to you makes you a good candidate for customer service or technical support job?

1.Good Communication Skill.
2.Able to detect & sove the problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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