Subject: Tech Support Candidate - Rahul Mishra
From: Rahul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:30:17 -0500

| | Tech Support Test

Name | Rahul Mishra
E-mail | [email-masked]
Phone Number | (+91) 9627238299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Telesiya Network | project engineer | 25/03/2019 | 240000
Previous Employer 2 | Four star commutication | site engineer | 8/6/2018 | 155000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1-First we check our our internet Connection.
Step2-After that we check ip address to given by apipa or dhch.
Step3-if everything is ok than we check URL we use is correct or not.
Step4-If every thing is ok Than may we our pc will not find correct DNS at that time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1-ON Bluetooth on both the device.
Step2-Than enforce the password in that.
Step3-after that click ok.

What according to you makes you a good candidate for customer service or technical support job?

Firstly we check what is situation at that time.
after that check which kind of error.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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