Subject: Tech Support Candidate - Sabauddin Ashraf
From: Sabauddin Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:14:12 -0500

| | Tech Support Test

Name | Sabauddin Ashraf
E-mail | [email-masked]
Phone Number | (91) 7004012562
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
IP networking

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vcare corporations | Sr associate | July20/2020 | 26k inhand
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Switch off/on internet check whether the connection is suitable.

Clear browsing data and history and try to start again
Check the screenshot of the error occured and fix it accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go on the settings/enable Bluetooth and then connect it through the device.
What according to you makes you a good candidate for customer service or technical support job? | I have good interpersonal skills which required to resolve customers query. I can also go over mile sometimes to resolve customer's query. I also focus on my language while speaking or writing that it should be in a polite and professional manner. I also try to avoid arguments between conversation and apologise instead if the customer is not happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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