Subject: Tech Support Candidate - Prity Deshwal
From: Prity Deshwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:02:12 -0500

| | Tech Support Test

Name | Prity Deshwal
E-mail | [email-masked]
Phone Number | (+91) 7055647974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Html

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Tech support | Na | 25000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure the internet connection.
2. Try to reopen site.
3. Try on other browser.
4. Restart my system ( Before restart or shut down my device, I will save all necessary work to prevent data loss)
5. I will check website is down for everybody or just me.
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth speaker
2. Go to mobile settings
3.Tap the Bluetooth option
4.Turn on Bluetooth
A list of available devices will appear.
Then I will select speaker.

What according to you makes you a good candidate for customer service or technical support job? | I’m able to figure out the best way to solve any issues that come up. I especially enjoy when I get to help a customer find a solution they didn’t even realize was possible—one that makes them happy and keeps them as a satisfied customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |