Subject: Tech Support Candidate - Raja Thakur
From: Raja Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:56:14 -0500

| | Tech Support Test

Name | Raja Thakur
E-mail | [email-masked]
Phone Number | (91) 9891292008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi adarsh nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Sdm process solutions pvt ltd | Associate | 22 mar 2020 | 20000
Previous Employer 2 | Foodpanda | Csa | 31 jan 2019 | 18000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check my internet connection.
2.I will close the browser and relaunch it.
3.If problem persists, will check proxy and firewall.
4.I will also check if the website is blocked or not and other websites is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.I will switch on Bluetooth speaker first.
2.I will on bluetooth on my phone and set the visibility for device.
3.I will search for my bluetooth speaker
4.If it appears in search,then will connect to it.

What according to you makes you a good candidate for customer service or technical support job?

I try to listen and understand customer query properly.
I probe them for details of the concern.
As per SOP, gives them step by step resolution.
If customer is angry, try my best to calm them and convince them I am doing my best to help and solve your concern.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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