Subject: Tech Support Candidate - Nitin Gupta
From: Nitin Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:55:09 -0500

| | Tech Support Test

Name | Nitin Gupta
E-mail | [email-masked]
Phone Number | (91) 8630255385
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Tech support | 15 jan 2016 | 18
Previous Employer 1 | Acelerar Technologies Pvt Ltd | Subject Matter Expert | 15 Jan 2019 | 22.5
Previous Employer 2 | Calibrated Healthcare | Claim Examiner | Working | 32

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I used to first restart my computer might be possible there will be some issue in my system. if still not working I need to check of my internrnet connection is properly working if connection is ok then I need to chek the site is possible down for of or just for me. I used to go on site downforeveryoneorjustme.com if it returns down for everone ther it's down for everyone if it returns it just for you then it's have problem with internet connection and your device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) switch on Blootooth speaker.
2) select mode bluetooth if it's having other mode too like fm mode, sd card mode.
3) switch on your mobile devoce bluetooth.
4) search for devices.
5) select you bluetooth device name in your list displaying in mobile by just tapping on it.
6) Enjoy your music.

What according to you makes you a good candidate for customer service or technical support job? | I had done B.tech with computer science in 2013. I have computer knowledge. I already working in many fields and successfully doing my job. I have skills to catch the knowledge in limited time and can implement in very good way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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