Subject: Tech Support Candidate - Brijesh Sah
From: Brijesh Sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:53:19 -0500

| | Tech Support Test

Name | Brijesh Sah
E-mail | [email-masked]
Phone Number | (091) 9821665543
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Process Trainer | 31oct 2020 | 36000
Previous Employer 1 | Ienergizer | SR CCE | 26Apr2018 | 24000
Previous Employer 2 | Aegis Limited | CCE | 15Jun2017 | 11700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Will clear the browsing history.
*Will clear the cookies and cache.
*If works the fine, if not then will use private mode to open the give URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Will turn on the Bluetooth tab.
*Will turn on the Bluetooth button available on speaker/Audio device.
*Will click on Search new device and once speaker/Audio device is appear on mobile screen will click on pair button.
*Now it’s connected and ready to enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | *For a customer service representative He or she should be smart enough to understand the customer’s issues and help theirs customers to end to end requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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