Subject: Tech Support Candidate - Sujata Kumar
From: Sujata Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:52:24 -0500

| | Tech Support Test

Name | Sujata Kumar
E-mail | [email-masked]
Phone Number | (91) 8802303197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Vinod Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | URS verification Pvt. LTd. | Coordianator social Audit | Working | 22K
Previous Employer 1 | Lokhit Bharti Credit coop society | Ops. Executive | Dec-16 | 15K
Previous Employer 2 | IDBI Intech | Back office executive | June -14 | 12K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i will check my internet connection.
2. if it is okay than right click and reload the page.
3. if it also not worked i will closed crome and them restart.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of Speaker and phone
2. Pair the devices
3.they got connected.

What according to you makes you a good candidate for customer service or technical support job? | Communication,coordination & Problem resolving attitude, for the customer service it is mandatory to have these qualities to satisfy the customer needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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