Subject: Tech Support Candidate - Puneet Sharma
From: Puneet Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:18:52 -0500

| | Tech Support Test

Name | Puneet Sharma
E-mail | [email-masked]
Phone Number | (226003) ‪9569776832‬
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | API, integration, App and website etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Associate | 20 feb 2021 | 19000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) clear the cached data and refresh the page.
2) open the link in incognito mode
Or
3)select the desktop mode and then reopen the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)On the redio button of the speaker and then click on mode and select the Bluetooth mode.
2) Open the bluetooth in the phone device and search for the available networks.
3) Select the option once get the right name of the speaker and then click on pair.

What according to you makes you a good candidate for customer service or technical support job?

1) I am having a great learning power and in my current company Paytm i am working as as devsupport engineer or technical support engineer.
I guide my whole team and team lead as well that how to deal with clients technically
and help them to enhance the development part as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |