Subject: Tech Support Candidate - Manish Gera
From: Manish Gera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:14:17 -0500

| | Tech Support Test

Name | Manish Gera
E-mail | [email-masked]
Phone Number | (+91) 8209326917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Exl Services | Customer Service Executive | Dec 2017 | 27K
Previous Employer 2 | LexisNexis India | Client Support Specialist | May 2020 | 34K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the website is down for everybody or Just me.

2. Make sure the Internet connection works.

3. Restart the device. Many basic problems can be solved simply by restarting the device

4. Try loading the site on a different device

5. Try loading the site in a different browser

6. Sometimes we can disable our antivirus if any in device

7. We can restart the modem and router, if we have any

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen

2. Touch and hold Bluetooth.

3. Tap pair new device. If you do not find the Pair new device. Check under "Available Devices" or tap More.

4. Tap the name of the Bluetooth device you want to pair with your phone.

What according to you makes you a good candidate for customer service or technical support job? | The key traits for this job like communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of my current or past positions that I love and excel at that are also part of th job I hope to get
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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