Subject: Tech Support Candidate - Atique Raza
From: Atique Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:45:34 -0500

| | Tech Support Test

Name | Atique Raza
E-mail | [email-masked]
Phone Number | (+91) 6304099688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | 24/7 Customer private limited | Digital interaction executive | 31st December 2020 | 16K
Previous Employer 2 | Conneqt business solutions | Tech support L1 | 6th jan 2020 | 14K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will read the error message and according to error, I will gor for next steps. If there will be network error, I will check my internet cabel is connected properly or not. After that I will use 2,3 command to find the issue, I will use ping command with IP address of any web server. If the packet data is showing received or lost, according to that result I will move forward. Thank you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth in phone and also turn on the speaker, which you want to connect.
2. Find the device name in phone after opening bluetooth and pair the device.
3. After successfully connected the device ivr sound will come from speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have a great patience and listening skills. I have very good convecing skills. I have 2 years experience in Tech support. I learned many things from my previous organization. I know how to handle upset or frustrated customers by using my communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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