Subject: Tech Support Candidate - Pradeep Kumar Pandey
From: Pradeep Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:35:19 -0500

| | Tech Support Test

Name | Pradeep Kumar Pandey
E-mail | [email-masked]
Phone Number | (+91) 8090519373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MobiOcean Technology Pvt Ltd | Sales Executive | May 2020 | 25000
Previous Employer 2 | HDB Financial Services Limited | Sales Executive | March 2019 | 15500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check the Network connectivity then clear the cookies and chache, and clear the browser history also, Then restart the computer and connect to network and try again open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1.Switch on speaker, 2. Speaker on bluetooth mode, 3. On mobile bluetooth and search speaker bluetooth name, 4 .And click the speaker bluetooth name and pairing option click after few seconds both are connected by bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Good Listener, Identified customer problem and requirements, Good understanding, Good communication, Good Behaviour, Problem solving
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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