Subject: Tech Support Candidate - MOHAMMAD SAMEER
From: MOHAMMAD SAMEER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:28:06 -0500

| | Tech Support Test

Name | MOHAMMAD SAMEER
E-mail | [email-masked]
Phone Number | (+91) 9534205559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I live at Khanpur, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | SBI | IT Support Executive | 2014 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will go to turn on computer after proper starting of pc I will go to double click of web browser then I will go to type web address in address bar then that I found the error of page is not displaying. Then I will go to check network connection proper connected then problem will be resolve.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will go to setting option in my mobile phone then I will turn on bluetooth device after sometime new device will be search then I will found a new device then I will go to pair this device and connection will be connected.
What according to you makes you a good candidate for customer service or technical support job? | If you hire me, it will be a great platform to showcase my skills. Whatever goals i set, I ensure to complete then within stipulated time
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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