Subject: Tech Support Candidate - RAJATH MK
From: RAJATH MK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:27:59 -0500

| | Tech Support Test

Name | RAJATH MK
E-mail | [email-masked]
Phone Number | (+91) 9743703986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision Infomatic M Pvt Ltd | Associate System Engineer | | 20000
Previous Employer 1 | Educomp Solutions ltd | Field Support Engineer | | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First thing check for internet connectivity. After that check for proxy settings, if everything correct then go to static IP and dynamic IP in ip configuration whether it's also correct then we have to ping the website address in cmd prompt if not getting reply, then check for version, if it's too old then have to update, else try with restore the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth of both mobile and  speaker.
Then have to searc the speaker device in the mobile, once it appears on screen the have to pair.

What according to you makes you a good candidate for customer service or technical support job?

First I have fluency in respected language.
My information should be understandable.
I have to clear the customer problem in  short ways and less time.
Makes customer happy.
Reduce the customer tme.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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