Subject: Tech Support Candidate - Amit Joshi
From: Amit Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:09:33 -0500

| | Tech Support Test

Name | Amit Joshi
E-mail | [email-masked]
Phone Number | (+91) 9650676495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector-1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Dev it serv Pvt. Ltd. | Internal Sales Representative | 11 May 2020 | 20,000
Previous Employer 2 | Healthians | Trainee-Sales | 8 April 2019 | 18,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try clearing browser cookies and cache
The website loads but doesn't work properly
The problem only happens on a secure (HTTPS) website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to settings
2- Tap the Bluetooth option
3- Turn on Bluetooth
4- A list of available devices will appear.
5- If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6- On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | communication skills, problem-solving skills, and passion for customer service, self-motivated, Positive energy, Honest, Technical education background.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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