Subject: Tech Support Candidate - Vipul Shukla
From: Vipul Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:00:09 -0500

| | Tech Support Test

Name | Vipul Shukla
E-mail | [email-masked]
Phone Number | (91) 6388679200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Supporting some applications which are used by client

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior software engineer | | 440000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will close the window and open it again if it fail again then i will clear cache and if it again fail then i will try to open in other browser..if no luck again the check internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth speaker then turn on Bluetooth on system and pair the Bluetooth with system
What according to you makes you a good candidate for customer service or technical support job? | I have about 2 years experience in this role and always try to fix whole problem user is facing and got many appreciation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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