Subject: Tech Support Candidate - Kamlesh Kumar
From: Kamlesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:53:34 -0500

| | Tech Support Test

Name | Kamlesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7979975640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Apex TG Noida 62 | Software Testing | 2015 | 12000
Previous Employer 2 | Waste management | Senior Process Analyst | 2020 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device :-
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 : Swipe down from the top of the screen,
2 : Touch and hold bluetooth,
3 : Tap Pair new device or or available device
4 : Tap the name of the Bluetooth device you want to pair.

What according to you makes you a good candidate for customer service or technical support job? | The ideal Customer Service Representative candidate usually cooperates with others in order to ensure group harmony as long as their goals..
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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