Subject: Tech Support Candidate - Aakash Agarwal
From: Aakash Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:52:12 -0500

| | Tech Support Test

Name | Aakash Agarwal
E-mail | [email-masked]
Phone Number | (+91) 9911083240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Great champ technology limited | Associate | 23/12/2020 | 25000
Previous Employer 2 | Hello verify | Executive | 01/02/2020 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'll check my internet connection whether I'm connected with my internet or not. If I'm connected with my internet and getting same errors after refreshing the page then I'll try to open another websites to check if this problem is with a particular website or with every website, or try in different browsers, so if nothing is working then the problem is in my internet and if other websites is working then problem is with website.
If problem is from my internet then firstly I'll try to off and on the internet and still facing the same issue then I need to to talk to my service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on your mobile bluetooth and start your bluetooth speaker and go in mobile bluetooth settings where you'll see an option to connect new device after clicking on "connect new device" you will see you speaker's name click on that and your bluetooth speaker will be connected with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have an experience of customer service and I know how the retain your most angry customer..
Three rules to retain your customer "Empathy", "sympathy" and "Assurance".

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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