Subject: Tech Support Candidate - Priya Verma
From: Priya Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:49:24 -0500

| | Tech Support Test

Name | Priya Verma
E-mail | [email-masked]
Phone Number | (0) 9540145714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Service Desk L1 Support | 30 Jan | 14.5 K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will clear the cache and the browser history. Then I will again try to open the website if still I am getting the same error, I'll restart my system. After starting I'll try to reopen the website. Even if I will not be able to open the website, I'll report the issue to the technical team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below is the steps:-
1. Turn on the Bluetooth speaker.
2. Turn on the Bluetooth of the mobile phone.
3. Check the discoverable devices on the mobile phone.
4. Select the Bluetooth speaker to pair with the mobile phone.
5. Once connected, play any audio or video on the mobile phone to hear it on blutooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer support should have a detailed knowledge about the product or services he is offering. And He should have a effective communication skills and have patience to listen to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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