Subject: Tech Support Candidate - RAJA MISHRA
From: RAJA MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:40:10 -0500

| | Tech Support Test

Name | RAJA MISHRA
E-mail | [email-masked]
Phone Number | (91) 9074447637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | APPEN LTD | QA | WORKING | 22000
Previous Employer 1 | ISOFTSTONE TECHNOLOGY | QA | 10/07/2020 | 16000
Previous Employer 2 | SPICER INDIA PVT LTD | OET | 30/06/2017 | 10250

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)check the network connection if it is not working please fix that.

2)Restart the browser and clear the cookies and again try to open the website if still not working please restart your device and try again.

3)If still facing the same problem then the website may be down or the website is not accessible in your area.

Hope this will be helpful!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

According to me a candidate who has good communication skills, problem-solving skills, passion for customer service and the most basic and important thing is politeness so if anyone has these skill then he is could be a good candidate for the customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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