Subject: Tech Support Candidate - Joseph Muteba Ndaye
From: Joseph Muteba Ndaye <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:37:56 -0500

| | Tech Support Test

Name | Joseph Muteba Ndaye
E-mail | [email-masked]
Phone Number | (201310) +919311725770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | G-Block ,Delta 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Perfect Tutor | French Tutor | NA | 30 000
Previous Employer 1 | MayFlower language | Customer care | 02/02/2019 | 20 000
Previous Employer 2 | Narayana Hospital Bangalore | Translator | May 2019 | 35 000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user while trying to open a website on my browser and getting an error  the 1st thing to do is checking the internet connection by opening a new tab and check to see if I can load another website like google.com or not , if it doesn’t work open the connection on the computer and launch another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect Bluetooth speaker to our mobile we have must follow this steps:

1. Go to settings
2. Tap the Bluetooth option
3. Turn on our mobile phone Bluetooth and do the same with the speaker
4. A list of available devices will appear
5. Select the brand name listed on Bluetooth name list it will be connected automatically.

What according to you makes you a good candidate for customer service or technical support job?

Customer service consist on doing your best to make sure that customer is satisfied.
with a Background in BBA ( bachelor of Business administration ) where  I have learned the strategies and methods applicable for the business process and how to provide a better service to the customers I’m feeling suitable for the position.
Moreover I do have a several number of years of work experience in Customer care service, Teaching,  Language Translator (French-English)

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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