Subject: Tech Support Candidate - Abhishek Bhardwaj
From: Abhishek Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:36:13 -0500

| | Tech Support Test

Name | Abhishek Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 8279466488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Paytm | Operation Associate | 15/7/2020 | 20000
Previous Employer 2 | CSC-E-Governance PVT LTD | District Co-ordinator | 1/6/2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Most of the problems can be resolved by restarting the device as this helps to clear caches, and help in reloading the problem, second way is to identify whether the internet is working properly or not, this helps in troubleshooting the device and helps in detecting the problem and the third reason that we have to check the website is currently down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on pairing mode of your Bluetooth speaker
2- Go to the Bluetooth option in phone
3- Turn on Bluetooth
4 - Click on Search option and find the respective Bluetooth speaker name
5- Click on the Bluetooth speaker name and pair the device

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for customer service or technical support job is who handles the query of the customer in a positive way even when the customer is so irate and so furious, sometimes the customer is so irate and respective of that our tone is also changed that even after resolving customer query in proper way, customer doesn't give proper review which affect in our CSAT score , so the main thing is our attitude towards the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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