Subject: Tech Support Candidate - Ajmal Asrar
From: Ajmal Asrar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:10:49 -0500

| | Tech Support Test

Name | Ajmal Asrar
E-mail | [email-masked]
Phone Number | (+91) 8750200695
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla Shaheen Bagh, Jamia Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Mobile

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Services India Pvt. Ltd. | Technical Advisor Level 1 | 28 May, 2020 | 24600
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue to the next step.
2- Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
3- Try to clear caches and cookies and clear all history.
4- Try to change the proxy setting by clicking on the setting menu. if the problem persists then it quite possible that the website is overloaded and having huge traffic in its signal.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth.
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | There is a lot of factors to be considered for someone to be a great candidate for a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. The second is the attitude, a person with a positive personality will always be a good factor in any job. Also, I will show a willingness to help, show to customers that you understand their frustrations by empathized and sympathized with them, and give the best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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