Subject: Tech Support Candidate - RamBihari Yadav Ram
From: RamBihari Yadav Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:08:17 -0500

| | Tech Support Test

Name | RamBihari Yadav Ram
E-mail | [email-masked]
Phone Number | (91) 9718623852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India pvt ltd | Telecoms support Associate | 01/10/2020 | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first, I'll give assurance with politeness to user regarding the happing issues will be resolved shortly, as per given deadline SLA.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Dragging finger on the top of your mobile screen > click on Bluetooth icon >  click the required device name > connected.
What according to you makes you a good candidate for customer service or technical support job? | Providing better services and give best resolution to every query of him.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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