Subject: Tech Support Candidate - A Thajalembi Chanu
From: A Thajalembi Chanu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:07:16 -0500

| | Tech Support Test

Name | A Thajalembi Chanu
E-mail | [email-masked]
Phone Number | (+91) 9716330995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genesis Vital Processors Pvt Ltd | Administrative assistant | 28.08.2020 | 33000
Previous Employer 2 | The Ultrasound lab | Executive assistant | 23.02.2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will refresh the page and check the spelling of the link I am trying to open. Then I will check whether my computer is properly connected to internet or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on the bluetooth on both the device and I will click on the bluetooth name of the speaker on my list.
What according to you makes you a good candidate for customer service or technical support job? | Patience, benovelence and Smart work. Patience is required to listen to the problems of the customers, benovelence is required to understand the problem of the customers from their point of view. Smart work is required to achieve the goals and responsibilities of the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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