Subject: French Language Test - Joseph Muteba Ndaye
From: Joseph Muteba Ndaye <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 03:28:31 -0500

Foreign Language
Screening Test

Name

Joseph
Muteba Ndaye     /  (201310) +919311725770
/ [email-masked]

Whats your first language

French

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Mr/Mrs

Thanks for sharing your feedback with us

I am very disappointed to learn about your experience with us, it is absolutely
unacceptable to get such a poor service.

I can only imagine how you feel

Please accept my sincerest apologies as this is certainly not the level of
service we would like to provide to our clients, Babyshop  as e-commerce we
strive for satisfaction and best customer service for our clients .

We appreciate your feedback as it is extremely important to us and will use this
information for training and developing purposes.

I would like to assure you that we will take all necessary steps to address
concerns and provide the adequate solution to your case, I will personally speak
with our courier team to look into the matter further. We will take all
necessary actions to ensure similar situations do not occur in the future.
However we would like to know how we can remedy this situation for you

Sincerely

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Mr/Mrs

Thank you for taking the time to share your experience with our support team. I
absolutely agree with you that poor quality of service is unacceptable.

We strive 100% satisfaction with each and every client and I am sorry we fell
short of this goal during your last shopping with us .

We pride ourselves an excellent service and best experience to our customers, we
will use your observation for training purposes moving forward.

I will personally share your report with the concerned department and ensure all
appropriate actions are taken to provide a solution to your case and satisfy
your need.

We look forward to having the opportunity to better your experience with us in
near future

Sincerely

Babyshop Team