Subject: Tech Support Candidate - sumit chugh
From: sumit chugh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 03:11:00 -0500

| | Tech Support Test

Name | sumit chugh
E-mail | [email-masked]
Phone Number | (91) 7676415909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
unix

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | technapse technologies | network engineer | 28 august 2020 | 35
Previous Employer 1 | ust-global | associate consultant | 12 feb 2012 | 49
Previous Employer 2 | magna infotech | test lead | 28 july 2011 | 48

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.You would try to open another site and see if it gives the same error
2.If it gives the same error then something wrong in network connection
3.You would see the DNS and other configurations set up on the system
4.If opening another site does not give the same error then there is something wrong with the NDTV server and its not functional from the server side
5.If we continue on the previous steps ie the error comes to be same while opening another site
then we go to netwok connection, Lan , Properties , TCIP 4 SELECTION --> check if manual ip address allocated or automatic address allocated
--->if manual check the DNS Server configuration--> if thats right check the gateway address-->confirming all close and try to reload the page

third situation :

iii)If the error still persists, check what error is there, if its a certificate error, then you have to put ndtv in trusted sites
iv)sometimes the clock of the system is not right so you might have to adjust the clock and try reopening the site

The above three method should make the website work, if it still gives an error, then detailed verification and checking is required

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch the speaker on, make sure its charged, or if not then plug the device into power and switch it on(the speaker)
2.On your mobile click on bluetooth
3.It is going to show all the devices around which are bluetooth enabled
4.Just tap on the speaker name listed in the list of devices
5.Its going to connect without a key.

What according to you makes you a good candidate for customer service or technical support job?

I am well versed with troubleshooting and getting deep in the issues that are stuck with the customer , I am able to make sure the customer is at ease while performing the troubleshooting steps, so most importantly we have to make the customer feel at ease and they should develop trust in us while troubleshooting, i have these skills

thanks

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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