Subject: Tech Support Candidate - Ankit Nagar
From: Ankit Nagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 02:29:12 -0500

| | Tech Support Test

Name | Ankit Nagar
E-mail | [email-masked]
Phone Number | (+91) 9718840844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altran Technologies | Network Engineer | Working | 37400
Previous Employer 1 | AAM Foundation | IT Manager | 23rd April 2018 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I would check whether the URL is correct or not after confirming the URL I would diagnose the internet to see and find out whether my PC is connect to the internet. If internet is working fine , then probably the server of the NDTV might have some issue. I will wait for some time to see if that opens. Alternatively, a different browser can also be tested to open the same website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of both the devices and check whether the speaker is in pairing mode or not. Once in pairing mode you can connect you mobile phone to the speaker.
What according to you makes you a good candidate for customer service or technical support job? | A candidate with patience and soft skills makes a good candidature for the job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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