Subject: Tech Support Candidate - Karan Singh
From: Karan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 02:12:48 -0500

| | Tech Support Test

Name | Karan Singh
E-mail | [email-masked]
Phone Number | (91) 8810698605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka sec 8
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | On calls and emails

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Formula group | Customer care executive | Oct 2020 | 26000
Previous Employer 2 | Ktc pvt Ltd | Travel desk supervisor | July2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I check whether Internet is working properly or not then I check the speed of net.
After that connection of Internet wire. If everything is ok but still i don't browse the same thing then I contact to the It person.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Fist of all on the Bluetooth from mobile and speaker, then search the device name and connect it.
What according to you makes you a good candidate for customer service or technical support job? | For a good customer service we have to take all proper knowledge about the product and try to solve the customer problem in a proper manner as soon as possible without any delay or ignorence.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |