Subject: Tech Support Candidate - vinay chintapatla
From: vinay chintapatla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 01:36:17 -0500

| | Tech Support Test

Name | vinay chintapatla
E-mail | [email-masked]
Phone Number | (+91) 9652030255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Torrent Power Limited | Management Trainee | 30/09/2020 | 35020
Previous Employer 1 | Ninth Dimension | Business Executive | 20/04/2017 | 25000
Previous Employer 2 | Aegon Religare Life Insurance | Relationship Manager | 30/04/2016 | 23500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
2.Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
Make sure search results load properly.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3. Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a Bluetooth speaker to your mobile phone:

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

My eagerness to learn new things
My willingness to serve people
Customer Grievance Handling experience
I find the opportunity in a problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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