Subject: Tech Support Candidate - Upendra Singh
From: Upendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 00:04:32 -0500

Tech Support
Test

Name

Upendra
Singh

E-mail

[email-masked]

Phone Number

(88) 08758204

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aldrich institute

It analyst

Na

35000

Previous Employer 1

Saburi tlc

Tech
support

Na

21000

Previous Employer 2

Teleperformance

Tech
support

Na

21000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Type cmd in the search box or press cmd and R to
enter command prompt and then you need to type

Ping www.ndtv.com

In case you are getting reply

then you need to check the add on, firewall.There are some add-ons that do not
allow to load the webpage. Even if the problem persists then you can reset the
browser chrome, Firefox by giving a disclaimer.

If there is no reply then you can ask the customer to type

Ipconfig /all, flush dns , check the cables, connections and restart the
router

Even then problem continues then you need to restart the computer in safe mode
with networking.From there we need to diagnose which program is causing the
issue and need to uninstall that.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

On the
smartphone go to Bluetooth. Turn it on and then it will search the device
Bluetooth speaker click connect.connect

What according to
you makes you a good candidate for customer service or technical support
job?

I have excellent oratory skills and it degree.

On a
scale of 1 - 5 please rate your fluency in spoken English

5