Subject: Tech Support Candidate - Praveen P
From: Praveen P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 00:03:23 -0500

Tech Support
Test

Name

Praveen
P

E-mail

[email-masked]

Phone Number

(+91) 9496321853

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kottayam, Kerala

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Meenachil Finance, Erattupetta, Kerala

IT Analyst

15-01-2021

30000

Previous Employer 1

Kerala State Reforms and
Performance Management Cell

IT cum Monitoring and
Evaluation Specialist

31-09-2015

45000

Previous Employer 2

Crayons Web Technologies,
Alappuzha, Kerala

System and Security Admin

October -2014

28000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First we
need to examine the error displayed on browser. There can be three situation
that lead to a web site error, 1) A non-existent website, 2) Network error, 3)
Server error.

A non existent website displays an error message which means "site cannot be
located" in web browsers based on chromium. But some other browsers give a more
generic error which include network errors.

We need to check network connections, routers, internet provider connection to
check network errors.

A server error generally occurs when the web server was unable to give the
website. Web server error generally include an error code to identify the
particular error.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Take Bluetooth speaker, make it
discoverable.

2) Take Mobile phone and turn on Bluetooth.

3) Search for available devices

4) When BT speaker appears, select the device (speaker) to connect.

Enjoy :-)

What according to you makes you a good candidate
for customer service or technical support job?

I am good
listener and helpful. I keep the positive attitude towards others and willing to
help someone. I am systematic and happy to share correct information. Although
I've not used much recently, I hav good command in English.

On a
scale of 1 - 5 please rate your fluency in spoken English

4