Subject: Tech Support Candidate - Rohit Reddy
From: Rohit Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 23:02:00 -0500

| | Tech Support Test

Name | Rohit Reddy
E-mail | [email-masked]
Phone Number | (91) 9010299110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flash forge private limited | Junior engineer Marketing | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. By Restarting the device Simply a problem can be solved. It clears the cathe.
2. Checking the internet connection works
3. Checking the website is down or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the bluetooth option
3. Turn on bluetooth
4. List of bluetooth devices will appear
5. Press the button on your bluetooth device that makes it discoverable
6. On your mobile select your speaker and it's get connected. That's it

What according to you makes you a good candidate for customer service or technical support job? | Customer service means giving the client or customer the best experience possible. Learnt by listening to the customer desires and concerns. Should be able to figure out the best way to solve any issue that come up.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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