Subject: Tech Support Candidate - VINAMRA VARSHNEYA
From: VINAMRA VARSHNEYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 22:40:38 -0500

| | Tech Support Test

Name | VINAMRA VARSHNEYA
E-mail | [email-masked]
Phone Number | (+91) 8700119317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sec 47
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ANI NETWORK | L1 technical support | 17th jan | 20340
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | will check the local configuration of system then IP is showing blacklisted or not ,if not then check the routing configuration whether the website is blocked from site admin.need level 2 support to check for the routing part.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | settings>> Bluetooth settings >>pairing the speaker >> enabled >> done.
What according to you makes you a good candidate for customer service or technical support job? | Customer handling & easily understood the way of resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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