Subject: Tech Support Candidate - Atul Sharma
From: Atul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 22:02:14 -0500

Tech Support
Test

Name

Atul
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9803384320

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Katharina Sarai

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

customer support

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Makemytrip

Senior executive

30 june 2020

33500

Previous Employer 1

I Energizer

Senior
executivr

22 Feb2019

26000

Previous Employer 2

Concentrix

Executive

31 May
2017

13000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

As a computer user, if I will
get any error . I will delete the history of the search engine on which I am
trying to open the website also check my internet connection.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth for both devices and then pair using password

What according to you makes you a good candidate
for customer service or technical support job?

I have 6
year experience in customer service and I know how to handle customer
.

On a scale of 1 - 5 please rate your fluency in spoken
English

4