Subject: Tech Support Candidate - Aman Saini
From: Aman Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 21:40:01 -0500

Tech Support
Test

Name

Aman
Saini

E-mail

[email-masked]

Phone Number

(011) 9871010731

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Janak puri (west
delhi)

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

Cce

13 january

32000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will suggest to delete cache and cookies from
first and next step is to delete temporary flies and folder if it works that
will be great otherwise we have to try with different browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Under settings we can easily find the option to select bluetooth
on mobile phone and once we select that it will search all the paired devices
also we can scan more devices.

What according to you makes you a
good candidate for customer service or technical support job?

I have experience of more than 4 years in both twchnical
Support and customer Executive and almost work in all the shifts and handle high
call volume with best response rate from customer.

On a scale of 1 - 5
please rate your fluency in spoken English

4