Subject: Tech Support Candidate - Santosh Kumar Thakur
From: Santosh Kumar Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 21:28:38 -0500

Tech Support
Test

Name

Santosh
Kumar Thakur

E-mail

[email-masked]

Phone Number

(00977) 9814958946

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kathmandu, Nepal

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

royal Softech College

IT Officer

Nrs
50000

Previous Employer 1

Aftech Computer education

Computer Trainier

Nrs 30000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First,
find out where the problem is

1. Open a new tab and check to see if you can load another website like
google.com or mozilla.org.

If you can open another site, skip down to the problem only happens with
certain websites.

If you can't open another site, continue on to the next step.

2. Launch another browser, like Internet Explorer, and try to open the site you
were having problems with.

If the site works in another browser, see the problem only happens in
Firefox.

If the site doesn't work in another browser, check out. The problem
happens in all web browsers.

The problem only happens with certain websites

It might just be a problem with Firefox's cache:

The connection was interrupted

The connection was reset

The connection has timed out

Try clearing Firefox's cookies and cache

1. Click the Library button on your toolbar. (If you don't see it there, click
the menu button   then click Library.) Click History and select Clear Recent
History….

2. In the Time Range to clear: drop-down, select everything.

3. Below the drop-down menu, select both Cookies and Cache. Make sure other
items you want to keep are not selected.

4. Click Clear Now.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Connect Bluetooth

1. Swipe down from the top of the screen.

2. Make sure Bluetooth is turned on.

3. Touch and hold Bluetooth.

4. In the list of paired devices, tap a paired but unconnected device.

5. When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

'm
experienced in Diagnosing and repairing faults. Resolving network issues.
Installing and configuring hardware and software. Speaking to customers to
quickly get to the root of their problem.

On a scale of 1 - 5
please rate your fluency in spoken English

4