Subject: Tech Support Candidate - bittu kumar
From: bittu kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 20:14:12 -0500

| | Tech Support Test

Name | bittu kumar
E-mail | [email-masked]
Phone Number | (+91) 9716225855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad sector 11
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Beyond teaching services Pvt Ltd | Admin assistant | 278000 | 23000
Previous Employer 1 | Opal Asia india Pvt Ltd | Operation executive | 180000 | 15000
Previous Employer 2 | Apm mollar india Pvt ltd | Computer operator | 108000 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet connection. I will check the speed. I will try to open other website because sometime website server doesn't give proper response due to heavy load on server which website we are trying to open. And I will the browser version because sometime browser does not support the website which we r trying to get.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth of both device then in your mobile show speaker Bluetooth name then click on to connect in your mobile by doing it connectivity will be done.
What according to you makes you a good candidate for customer service or technical support job? | I will talk with nicely. I will listen their issue then will make them understand technically support related to issue
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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