Subject: Tech Support Candidate - Vishal Singh
From: Vishal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 15:20:41 -0500

| | Tech Support Test

Name | Vishal Singh
E-mail | [email-masked]
Phone Number | (91) 9953914935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase III, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INNOVANDA CONSULTING SERVICES | SR. CUSTOMER SUPPORT REP | 31-12-2020 | 34000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Open a new tab and check to see if you can load another website like google.com

2)Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

3)Check whether the connection was interrupted, reset, or timed out.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings
2) Tap the Bluetooth option
3) Turn on Bluetooth
4) A list of available devices will appear.
5) If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

I believe I do have the following skills with me which makes me a good candidate for customer service or technical support job.

1) Agreeableness: Tendency to be friendly, approachable, and easy to get along with.

2) Conscientiousness: Tendency to strive for perfection, sometimes at all costs.

3) Stability: Degree to which one reacts positively to negative or stressful situations.

4) Openness:  Willingness to try new ways of doing things.

5) Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character.

6) Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |