Subject: Tech Support Candidate - Bittu Kumar Ray Bittu
From: Bittu Kumar Ray Bittu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 15:05:07 -0500

Tech Support
Test

Name

Bittu Kumar
Ray Bittu

E-mail

[email-masked]

Phone Number

(+91) 7070211999

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Aurangabad

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Metro Infrasys Pvt Ltd

Project Engineer

27000

Previous Employer 1

Rajdeep Info Techno Pvt Ltd

Engineer Projects

31-12-2020

24000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
of all, we should ping Www.Google.com and check internet connectivity. If we get
ping then it means internet is working on that PC.

2.We need to ping that website (www.ndtv.com).  Then if we do not get the ping
of the website, it means that the server of the website are not working.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the Bluetooth of mobile phone and
scan the Bluetooth speaker name. (Make sure to check the power of speaker).

2. Pair the scanned Bluetooth Speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

Just one thing, Solving the customer's problem in the shortest
possible time.

On a scale of 1 - 5 please rate your fluency in spoken
English

3