Subject: Tech Support Candidate - Bittu Kumar Ray Bittu
From: Bittu Kumar Ray Bittu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 15:04:50 -0500

| | Tech Support Test

Name | Bittu Kumar Ray Bittu
E-mail | [email-masked]
Phone Number | (+91) 7070211999
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Aurangabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Metro Infrasys Pvt Ltd | Project Engineer | | 27000
Previous Employer 1 | Rajdeep Info Techno Pvt Ltd | Engineer Projects | 31-12-2020 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, we should ping Www.Google.com and check internet connectivity. If we get ping then it means internet is working on that PC.

2.We need to ping that website (www.ndtv.com).  Then if we do not get the ping of the website, it means that the server of the website are not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of mobile phone and scan the Bluetooth speaker name. (Make sure to check the power of speaker).
2. Pair the scanned Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | Just one thing, Solving the customer's problem in the shortest possible time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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