Subject: Tech Support Candidate - Vipin Kumar
From: Vipin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 14:46:13 -0500

| | Tech Support Test

Name | Vipin Kumar
E-mail | [email-masked]
Phone Number | (+91) 9897955793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziyabad khora colony Pargati vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
CCNA.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CSA | Na | 10600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I checked internet connectivity in our system and lan or wan network connection or internet.then we use right website.www.ndtv.com and check all spelling and use right website...but what come of error main purpose of error ... because error is defined to what I am use and what is problems so is clear by error...
If you are check error then you understand of where is missing in this URL and you know about error so you are solve it...just simple..
Because error is defined to where is mistake ?
Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step- I have a phone when have a Bluetooth options we check
Second - we a speaker.
Third- all are good
Fourth and then pair to connect to speaker with the pair code ..
Connected Bluetooth...
Five
Connected.. Bluetooth with speaker...
Check..

What according to you makes you a good candidate for customer service or technical support job?

Because you are a good listener and you have a passion of support to any one  as a own problems solve.
And you have a good knowledge for searching and navigations of systems with active minds
And skills to you have any one of technical field if you have only basics just so you attend the every situation because you know what i am saying about this technical problems and you know what is problems so we know  only customers what do customer want

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |