Subject: Tech Support Candidate - Ratikanta Panigrahi
From: Ratikanta Panigrahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 14:41:49 -0500

| | Tech Support Test

Name | Ratikanta Panigrahi
E-mail | [email-masked]
Phone Number | (91) 9439732514
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance trends | Department manager | 01.01.2021 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ok, first i have to check that link has correct or not than i have check my proxy server, if that browser is correct than it will opend. Thnq
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i have to on my Bluetooth and click serch option than if my Bluetooth speaker has on than automatically the device will accept on it will be on.
What according to you makes you a good candidate for customer service or technical support job? | What ever customer issues first i listen thn as per company SOP iwill take decisions
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |