Subject: Tech Support Candidate - Sagar Malhotra
From: Sagar Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 13:41:12 -0500

| | Tech Support Test

Name | Sagar Malhotra
E-mail | [email-masked]
Phone Number | (+91) 9873214439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Central Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samsung India | Warranty coordinator | Presently working | 34000
Previous Employer 1 | One assist | Asc coordinator | Sep 2018 | 24000
Previous Employer 2 | Sony India | Asc network support | Mar 2016 | 19500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection first, then I re-check website name if problem will not resolved then will follow further steps to rectify the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on the Bluetooth in both mobile and speaker
2 pair the device into mobile with speaker name
3 select the name of Bt speaker in your phone
4 press connect option
5 Bluetooth is connected now

What according to you makes you a good candidate for customer service or technical support job?

I am working in customer service from last 7-8 years things need to be focus while attending customer are you need to listen to the customer query first
2 resolve the issue within Tat
3 always speak truth

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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