Subject: Tech Support Candidate - Rohit Jha
From: Rohit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 13:17:35 -0500

| | Tech Support Test

Name | Rohit Jha
E-mail | [email-masked]
Phone Number | (+91) 9958081587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Printer, basic AD and DNS, s/w troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Irvine Imfocom | Technical Specialist | April 2020 |
Previous Employer 1 | MSPL | Technical Support Officer | Dec 2016 |
Previous Employer 2 | On Call Infotech | Technical Support Officer | Sep 2015 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The question mentioned above doesn't clarify the exact issue as unbale to open a website may occur due to no internet connection,  date and time of the computer is not correct, proxy settings,  and many more. So once I come to know the exact issue, I will start fixing the same by linear logical troubleshooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure the bluetooth speaker is on
2. Turn on the phone's bluetooth by going in setting or from the notification area scrolling down from the top of the phone
3. Scan for available bluetooth devices
4. Tap on the speaker from the search results
5. Usually the speaker will be connected and will be ready to use if the speaker is charged enough

What according to you makes you a good candidate for customer service or technical support job? | My technical skills and patience to handle customer over the phone are my most favourable asset which make me good for the profile
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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